A 911 dispatcher and firefighters from two departments were honored Monday for saving a Wheeling woman’s life during a health emergency this summer.

The woman’s son, who performed CPR for more than eight minutes until emergency crews arrived, also was lauded during the evening’s village board meeting.

The woman at the center of the crisis, Amy Flores, was in the audience and received hearty applause from the crowd when she was introduced by Fire Chief Mike McGreal.

“We’re just glad you’re here,” McGreal said.

Flores’ adult son, Christian, called 911 about 7 p.m. Aug. 30 because his mother was unresponsive, McGreal explained. Regional Emergency Dispatch alarm operator Jacqueline Miller fielded the call and sent emergency crews to the family’s home.

From Christian’s description, Miller recognized Flores was experiencing cardiac arrest and had him perform CPR, guiding him through the process.

“I can’t imagine doing CPR on my mom,” McGreal said. “I heard the 911 tape. It’s quite touching.”

Wheeling firefighters arrived and took over CPR. They also used a defibrillator to shock Flores’ heart into a proper rhythm, McGreal said.



Flores needed to be taken to a hospital but all three of Wheeling’s ambulances were busy with other emergencies. So, Flores sent a Long Grove ambulance team to the scene because it was the closest available.

The crews worked together, and the Long Grove team transported Flores to NorthShore Glenbrook Hospital.

McGreal praised the firefighters and Miller for working together to save a life despite not ever training together or even using the same emergency medical systems.

Miller was called to the dais and received a Life Saving Award from Deputy Fire Chief Steve Mella. Christian Flores was unable to attend the presentation but also received a Life Saving Award.

Company citation Awards were given to Wheeling Fire Department Battalion Chief Mark Menzel, Lt. Jason Macauley, firefighter/paramedic Jeff Goolish and firefighter/emergency medical technician Joe Dina. Company citation Awards also went to Long Grove firefighter/paramedics Mike Gallagher and Nick McDowell.

Village President Pat Horcher praised the gathered personnel.

“(It’s) such an amazing example of what all of you guys do,” Horcher said.


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Firefighters, 911 dispatcher and son honored for saving Wheeling woman’s life

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