Ms. Shohoni Mahabub, Washington Glass, United States
Ms. Shohoni Mahabub is a highly motivated and results-driven professional with a diverse academic background and extensive experience in business analysis, project management, and data-driven decision-making. She currently serves as a Trainee Business Analyst at Washington Glass & Window Repair in Virginia, USA, where she plays a critical role in identifying and resolving process gaps, performing root cause analysis, and enhancing business operations. Her expertise includes data interpretation, quality control, IVR system optimization, and user support through data visualization tools such as Power BI, Tableau, and Spotfire. Shohoni’s proactive approach, attention to detail, and ability to see the “big picture” have enabled her to effectively collaborate with cross-functional teams and manage complex projects.
Education:
Ms. Shohoni Mahabub holds a Master of Science in Information Technology from Washington University of Science & Technology, Tysons Corner, VA (December 2023). She also earned an MBA in Human Resources Management from East West University, Dhaka, Bangladesh (April 2017), and a BBA in Accounting and Business Management from Heriot Watt University, Edinburgh, Scotland, UK (April 2014). Her academic background is complemented by a Higher Diploma in Accounting from the Scottish Qualification Authority (December 2012).
Professional Profiles:
Google Scholar
Professional Experience:
As a Trainee Business Analyst at Washington Glass & Window Repair, Virginia, USA (September 2024 – ongoing), Ms. Mahabub has demonstrated her ability to:
Identify and resolve process gaps through root cause analysis.
Interpret complex data and communicate insights to stakeholders.
Optimize workflows, particularly for IVR systems, and implement enhancements.
Collaborate cross-functionally, conduct user acceptance testing (UAT), and perform cost-benefit analysis.
Skills and Expertise:
Ms. Mahabub has a broad skill set, including:
Database Management
Project Management
Business Writing and Correspondence
Risk and Conflict Management
Presentation Development
Interpersonal Communication
She also has expertise in data visualization tools like Power BI, Tableau, and Spotfire, which are valuable for data-driven research.
Certifications and Professional Development:
Ms. Mahabub has completed several certifications, including:
Certified Business Analyst Professional (CBAP) – IIBA
Certification in Business Data Analyst (CBDA) – IIBA
Professional Business Analysis (PBA) – PMI
Business Analyst and Project Manager Collaboration – PMI and LinkedIn Learning
Talking to AI: Prompt Engineering – PMI
Generative AI Overview – PMI
She is also pursuing a “Business Analyst Program” from Harvard Business University and has completed a course on “Business Analyst with Agile Scrum” from PeopleNTech Institute of Technology.
Professional Memberships:
Ms. Mahabub is an active member of several prestigious organizations, including:
International Institute of Business Analysts (IIBA)
Project Management Institute (PMI)
IEEE (the world’s largest technical professional organization)
International Association of Professional Organizations (IAPO)
American Society of Administrative Professionals (ASAP)
Publications:
“Object detection and classification of tomato leaf disease using advanced deep learning model”
“AI in symptom analysis: Differentiating Monkeypox from Other Viral Infections Journal”
“Accelerating Digital Transformation: Strategies for Utilizing Generative AI to Create Value and Transform
Company Operations”
“Redefining Data-Driven Decision Making: Generative AI as a Catalyst for Smarter Business Analytics”
Conclusion: